Goal

Spot top spenders and new high-value sign-ups in any chosen window. Use it to follow up with whales, run welcome offers, or catch new signups depositing big amounts.

Columns

• User — panel + ID + username/email. 🆕 New badge if the user signed up inside the window.
• Joined — sign-up date.
• Payments — count + dollar total inside the window (status=completed only).
• Spend (window) — orders charge sum in the window. The list is sorted by this column DESC.
• Lifetime — `users_cache.spent` (PP-side cumulative spend, all-time).
• Top services — most-used 3 service IDs in the window.

Filters

• Min payments — drop users with fewer payments than this in the window.
• Min spend — drop users whose window spend is below this dollar amount.
• Profile user IDs — restrict the report to specific users (leave empty for all).

Window

Pick 12/24/48/72/96h or a custom value. The report re-aggregates from scratch each time.

Status colors

• 🟢 Healthy — score > 70. No stuck or slow orders, or only marginal.
• 🟡 Warning — score 40–70. Some orders are stuck or significantly slower than the speed in the service name.
• 🔴 Critical — score < 40. Many orders stuck and/or very slow. Investigate the provider; the service may be down.

What counts as "stuck" or "slow"

• Stuck — orders that are currently stuck across the whole catalog (status in in_progress / pending / processing / awaiting, created more than Stuck after hours ago, remains > 0). The count is window-independent — picking "Last 2h" doesn't hide pre-existing stuck orders.
• Slow — orders finished inside the selected window, where completion took longer than quantity ÷ min-speed × Slow multiplier. The minimum speed is parsed from the service name (e.g. Speed: 5-10K/Day).

Score formula

100 − min(60, stuck × 5) − slow% — each stuck order shaves 5pt off (capped at 60pt), then the slow ratio is subtracted. Stuck weighs heaviest because frozen orders block customers.

How to act

• Open the row's menu to Snooze 24h (hide it) or Copy ID for tickets/messages.
• The red bar at the top appears when one or more services are critical — use it to bulk-snooze or copy all critical IDs at once.
• Adjust thresholds for this profile from Edit (the 12h / 2× / min-orders tuning lives there).
• The report runs against your local order cache — if the data looks stale, resume Sync from Settings → Sync.

Time windows

Each tab re-aggregates from scratch — picking Last 2h shows real-time issues; Last 72h reveals recurring patterns. Use Custom h… for an arbitrary range.